Since EXPLORE THE STORE is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished, product is created and displayed. As a customer you are responsible for understanding this upon purchasing any item/location at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honour requests for the refund on the following reasons:
Product not-as-described: such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased location is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honoured.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.